FAQs

What services does Cavaliere Customs offer?

Cavaliere Customs specializes in laser engraving and custom merchandise. Our laser-engraved products include items like plaques, tumblers, cutting boards, and keychains. In addition, we create custom merchandise such as hats, shirts, and sweatshirts for both companies and personal use. We are committed to delivering high-quality, personalized products to meet your specific needs.

How can I place an order?

To place an order, you can visit the Shop section on our website, where you'll find a variety of ready-to-purchase items. If you’re looking for something personalized, head over to the Custom Order section, where you can fill out a form detailing your specific requirements. Our team will review your request and get in touch with you to finalize the details.

What materials do you work with for engraving?

We work with a variety of materials including wood, metal, glass, and acrylic. If you have a specific material in mind, please reach out to us to confirm its compatibility with our engraving process.

Is there a minimum order quantity?

No, we cater to both individual and bulk orders. Whether you need a single personalized item or a large batch of custom merchandise, we’ve got you covered.

What is the turnaround time for orders?

Our typical turnaround time is 7-10 business days, depending on the complexity of the order and the volume. Rush orders may be available upon request.

Can I see a proof of my design before it’s made?

Yes, we provide digital proofs for your approval before proceeding with production. This ensures that the final product meets your expectations.

Do you offer shipping?

Yes, we offer nationwide shipping. Shipping costs and delivery times will vary based on your location and order size.

Can I return or exchange a custom item?

Since our products are custom-made, we do not accept returns or exchanges unless the product is defective or there was an error on our part. Please review your order details carefully before finalizing your purchase.

Do you offer discounts for bulk orders?

Yes, we offer competitive pricing and discounts for bulk orders. Please contact us for a custom quote based on your order size and specifications.

How can I contact Cavaliere Customs for further assistance?

You can reach us via email, phone, or through our website's contact form. We're here to help with any questions or custom requests you may have.